Easy Enroll Live in your State

Customer Signs Up
100% online experience. Customer provides all necessary information without speaking to anyone.
Installation Cost
Install cost will be covered with an approved PO #. All other services will are paid by customer at the time of service.
Appointment Setting
A rep will call you to confirm the install appointment. These installs will be drop-off and have a 12am in the appt time on the work order.

New location process

Once we have received all required documentation based on your state’s requirements (such as your Service Center Agreement, W-9, insurance, and any required background check materials), you will be scheduled for training.

Depending on your state’s guidelines, training may be conducted over the phone or completed on-site by one of our Service Center Trainers. During this process, we will ensure you are fully prepared to handle Intoxalock customers and all required state paperwork with confidence.

After training is complete, some states may require their own inspection before you can begin installing ignition interlock devices. If no additional state inspection is required, we will activate your location so you can immediately begin providing Intoxalock services.

First call

Once your location is activated, your first call from Intoxalock will likely be to schedule an installation, removal, or vehicle switch. Our representative will coordinate directly with you to confirm an appointment time that works for both you and the customer, and review pricing in accordance with the terms of our agreement.

During the scheduling call, the representative will provide the vehicle year, make, and model so you know exactly what you’ll be working on.

If equipment needs to be shipped to you, we will email the tracking information. For same-day appointments, equipment will be sent in a consolidated shipment and clearly labeled for each individual customer.

Calibrations and lock outs

Because of the quick turnaround time (less than five minutes), we will not call you to schedule an appointment for customer calibrations, lock outs or handheld exchanges. We will however, send you an email notifying you of the incoming shipment. We do generally encourage our customers to contact you to let you know they are coming in.

Work orders

Unless you are performing a vehicle inspection, cord exchange or camera adjustment at our request (billable to US) it is CRITICAL that you never remove or exchange customer equipment without a work order from Intoxalock. To do so could take the customer, Intoxalock and yourselves out of compliance with state regulations.

It does not matter what document a customer shows you, if their lawyer is with them or they have a badge, no equipment is to be removed or replaced without our approval. All paperwork authorizing or vetting these actions is handled by our compliance department. Occasionally, a work order may be lost in transit, inaccurate or missing. If that is the case, you will be able to print additional copies from the appointment details page when you log into your Intoxalock Service Center account.